NorfolkRecruiter Since 2001
the smart solution for Norfolk jobs

Director of Retention

Company: Registrar Corp
Location: Norfolk
Posted on: April 8, 2021

Job Description:

The Director of Retention will serve as a key member of the leadership team and will oversee all operations of our in-bound/out-bound software client retention center including direct supervision and mentoring of Account Executives. The successful candidate will be responsible for day-to-day operations, management, and customer relations. Essential Functions Essential Duties and Responsibilities --- Recruit, motivate and manage a team of Account Executives to meet and exceed performance and recurring software retention goals.--- Develop and foster a high functioning performance driven culture.--- Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.--- Develop and track key performance indicators to measure performance against targets.--- Develop effective training materials utilizing a variety of media.--- Train and coach employees to maximize their software sales potential and recurring retention goals.--- Conduct follow-up studies of all completed training to evaluate and measure results. --- Utilize the organizations CRM to monitor individual rep / companywide renewals activity.--- Perform tasks on an as needed basis as directed by the Senior Management. Supervisory Responsibility This position will manage a team of Customer Service Representatives. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, smart phones, photocopiers, filing cabinets and other presentation materials. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Position Type/Expected Hours of Work This is a full-time position. Days and hours of work are typically Monday through Friday, 8:00 a.m. to 5 p.m. Some night and weekend work may be required. Travel This position does not have a travel requirement. Required Education and Experience --- Customer Retention Management: 5 years+ (Required).--- Call Center Management: 5 years+ (Required).--- Education: Undergraduate degree or higher preferred. Will accept a combination of experience and education. --- Food, Beverage, Drug, Medical Device background, including but not limited to software, importing, regulatory affairs, and government agency experience (Preferred).--- Bi-Lingual (Preferred).--- CRM: 5 years (Preferred) AAP/EEO Statement Registrar Corp provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, or any other characteristic protected by federal, state or local laws. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: Registrar Corp, Norfolk , Director of Retention, Executive , Norfolk, Virginia

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Project Manager
Description: Description:Looking for an experienced Project Manger with 3 years of experience. The Project Manager will work with Superintendents, QCs, and PMA team to plan and schedule construction projects including: (more...)
Company: Aerotek
Location: Chesapeake
Posted on: 04/19/2021

Dining Services Department Manager
Description: Dining Services Department ManagerUS-NC-NAGS HEADRequisition ID: 2021-167215Shift: Day Shifts Night ShiftsOverview br br Healthcare Services Group HCSG services thousands of accounts nationwide (more...)
Company: Healthcare Services Group, Inc.
Location: Nags Head
Posted on: 04/19/2021

Restaurant Management Opportunities
Description: In a world full of quick service options, Arby's is seeking to be different and better. When you work at Arby's, it will be more than a job - it will be a place that prioritizes your growth and development (more...)
Company: Arby's
Location: Virginia Beach
Posted on: 04/19/2021


IT Project Manager
Description: Apex Systems is looking for a Project Manger for one of our Major Healthcare Clients in Norfolk, VA. If interested, please reach out to Savannah Kane at Responsible for management of the Security integration (more...)
Company: Apex Systems
Location: Virginia Beach
Posted on: 04/19/2021

Customer Success Manager (Advertising), Team Lead
Description: Stack Overflow is the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. More than 60 million professional and aspiring programmers visit Stack (more...)
Company: Stack Overflow
Location: Virginia Beach
Posted on: 04/19/2021

Assistant Salon Manager - Kemps River Shopping Center
Description: Assistant Salon ManagerGot shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let's talk Maybe you're a stylist who wants more responsibility,
Company: Great Clips
Location: Virginia Beach
Posted on: 04/19/2021

Site Manager (Norfolk Naval Support Activity/Little Creek))
Description: Description Job Description: Job Description NGEN is the largest IT services program for the Navy. Under the Service Management, Integration, and Transport SMIT portion of NGEN, the Leidos team will (more...)
Company: Leidos
Location: Norfolk
Posted on: 04/19/2021

Assistant Salon Manager - Kempsville Marketplace
Description: Assistant Salon Manager Got shears and a winning attitude Have a yearning to earn and a desire to support other stylists Then let's talk Maybe you're a stylist who wants more
Company: Great Clips
Location: Norfolk
Posted on: 04/19/2021

Regional Sales Manager - Own a Franchise
Description: Own A Franchise br 40 BUSINESS CATEGORIES br PROVEN BUSINESS MODELS br FIND OUT HOW BUSINESS br OWNERS CAN EARN MORE br Have you ever thought about owning your own business If so, now is the (more...)
Company: Franchise Career Advisor
Location: Virginia Beach
Posted on: 04/19/2021

Electrical Engineering Design Manager
Description: Description: ul li Oversee an engineering organization focused on Electrical and Controls/Automation technical competencies supporting design, engineering, material selection, training for short-term (more...)
Company: Aerotek
Location: Virginia Beach
Posted on: 04/19/2021

Log In or Create An Account

Get the latest Virginia jobs by following @recnetVA on Twitter!

Norfolk RSS job feeds