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Regional Collections Manager

Company: Cornerstone RPO
Location: Norfolk
Posted on: February 17, 2021

Job Description:

Position--Summary:Responsible for managing the relationship with our customers, the Collections Department (located both locally and remotely), and internal stakeholders for an assigned customer portfolio with the objective of improving the customer experience and maximizing working capital.--Responsible for identifying obstacles impeding ability to collect timely, proactively seek solutions and influence process changes to improve results. Main Responsibilities:* Partner in the collection process with the Collections Department, Sales and our customers to meet daily/weekly/monthly collection targets to minimize past due invoices and maximize collections. Monitor outstanding debt to drive collection goals. * Foster positive relationships with customers through timely handling of escalations.--Research and resolve issues with invoices which may result in unpaid receivables.* Proactively drive end to end improvement in customer invoicing accuracy through dispute root cause analysis.* Enforce Credit Policy.--Organize Credit Management meetings with Divisional VP and Local Sales team* Review boilerplate service agreement terms related to extension of credit, application of payment terms, invoice processing and payment.* Miscellaneous related duties or projects as assigned.Skill Sets / Education & Experience Requirements:* Bachelor's Degree in Finance or equivalent work experience required.* 4-6 years general work experience in Finance & Collections with 2-4 years shipping industry experience.* Knowledge of the ocean container shipping industry* Exceptional skills in MS Excel:--including pivot tables, v-lookups, and graphing functions* Understand service contracts* Clear understanding of other departments' processes* Knowledge of credit and collections* Driven, self-starter with a passion for customer relations* Willing and able to constructively challenge current methods and processes in order to propose and implement improvements * Must possess strong analytical, written and verbal communication and inter-personal skills and is able to use these traits to influence outcomes* Ability to simplify and improve inefficient or unnecessarily complex processes* Have the ability to take on abstract issues and challenges by working both on your own and as part of a cross-departmental team where innovative solutions are required* Very resilient and stress proven; be persistent and have a sense of urgency* Candidate must have the ability to balance competing priorities in a dynamic business environment* Results-oriented with a positive attitude* Be a creative problem solver

Keywords: Cornerstone RPO, Norfolk , Regional Collections Manager, Executive , Norfolk, Virginia

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