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Engineer Supervisor - Hilton Norfolk The Main

Company: Goldkey
Location: Norfolk
Posted on: November 21, 2022

Job Description:

Come be a part of The Main, Downtown Norfolks upscale hotel, dining, and meeting destination. We are focused on delivering exceptional customer service while having competent, dedicated, and focused associates who are motivated by a profound responsibility to exceed our guests expectations. We are always looking for the best talent to join our team.Coordinates the daily operations of the Engineering department, ensuring that the services exceed the expectations of the Property, Owners and Guests. Ensures compliance with all policies, procedures and regulations.Responsibilities of Gold Key-PHR Supervisors:

  • Understand the needs of the shift, deploy resources and communicate the plan to the staff department so that products and services are delivered timely and to the departments specifications.
  • Use the departments Job Skill Handbooks to consistently coach and train Associates.
  • Use the approved tools and checklists to set daily expectations for each Associate and ensure completion of the assigned tasks.
  • Provide daily motivation and encouragement to motivate each Associate and create the environment and teamwork for excellent service.
  • Monitor daily time and attendance including clock in and out to ensure daily labor budget is met. Make adjustments as needed to respond to call offs or changes in forecasted business volume.
  • Follow Service Recovery guidelines to ensure that guest concerns are resolved to complete satisfaction. Understand and escalate guest concerns when necessary.
  • Champion Gold Key/PHRs service culture, The Keys to Making it Right to proactively focus Associates on what matters most to lead in guest satisfaction for the brand, our market competitors and on social media.
  • Constant inspection of your assigned areas of responsibility to ensure alignment with standards, specifications and inventories, which include cleanliness, environment/sense of place and guest experience; deploy corrective action or resources when necessary.
  • Proactively manage safety and security procedures to prevent accidents, ensure healthy environments for both Associates and Guests.
  • Ensure individual compliance with all Gold Key-PHR, Brand and state or federal training requirements for your role to include new hire, certification and re-certification as needed.
  • Other duties as assignedGeneral Responsibilities:
    • Possess full knowledge and proper techniques in all skill categories as prescribed on the Engineering Skill Matrix.
    • Ensure that all guest requests received are completed in a timely and efficient manner. Investigate complaints and take corrective action.
    • Provides high quality customer service at all times.
    • Maintain Quality Assurance standards as defined by PHR and brand requirements.
    • Perform month end inventories in a timely and accurate manner to ensure department is adequately stocked.
    • Assist in the planning of long and short term business objectives.
    • Represents the company in handling complaints, arbitrating disputes or resolving grievances.
    • Complete daily facility walk to evaluate condition of the asset and assist in planning to resolve any deficiencies.
    • Assist in the management and execution of RFR projects, ensuring on time, on budget and quality according to SSI.
    • Provide consultation or expert advice to management in regards to maintenance issues.
    • Learn, understand and lead according the Engineering Operating Plan.Leadership Duties: 1. Manage Associates to ensure all areas of responsibility are properly covered and within budget. 2. Act as the work load manager using the Work Order and Service Request system, record all incoming Engineering work and special projects. Assign work orders according to skill, availability and urgency as needed. 3. Complete Associate safety training in compliance with PHR, Brand and OSHA regulations. Report unsafe work conditions, practices and safety or security violations. 4. Ensure all Associates receive comprehensive on the job training as described by the applicable job skills checklist. 5. Inspect completed work of Engineers to ensure quality and standards met. Coach and train Associates when deficiency is recognized.Administration Duties: 1. Create and manage schedule as assigned by Chief Engineer. 2. Review internal reports to include; occupancy forecasts, night audit summary, MOD reports, labor, productivity results from prior day, operating checkbook. 3. Prepare reports as prescribed by Operating Plan and Chief Engineer related to engineering department efficiency, productivity and quality. 4. Assist in the creation and management of departmental annual operating budgetTypeQualificationEducationCertification in electrical, mechanical or refrigeration preferredSkillExcellent English verbal and written communication skills.EducationHigh School Diploma required, College degree preferred.ExperiencePrior experience as a property level Chief Engineer preferred.SkillAbility to multi-task within specific time constraints.SkillAbility to define problems, collect data, establish facts, and draw valid conclusions.SkillAbility to interpret a variety of technical instructions and deal with several abstract and concrete variables.SkillAble to apply concepts such as fractions, percentages, ratios and proportions to practical situations.ID: 2022-4255 External Company Name: Professional Hospitality Resources, Inc. and Ocean Beach Club LLC External Company URL: Street: 100 E Main St

Keywords: Goldkey, Norfolk , Engineer Supervisor - Hilton Norfolk The Main, Engineering , Norfolk, Virginia

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