00632 - Financial Aid Specialist
Company: DHRM
Location: Norfolk
Posted on: April 3, 2026
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Job Description:
Title: 00632 - Financial Aid Specialist State Role Title:
Education Support Spec II Hiring Range: $28,354 - $34,856 Pay Band:
3 Agency: Norfolk State University Location: Norfolk State
University Agency Website: WWW.NSU.EDU Recruitment Type: General
Public - G Job Duties The Financial Aid Specialist is responsible
for the document imaging, review, and indexing processes of
financial aid records and files to ensure that all student files
are maintained in accordance with federal and state guidelines. In
addition, the Financial Aid Specialist is responsible for
supporting prospective and continuing students by assisting with
reviewing and evaluating financial aid eligibility and providing
efficient and timely delivery of accurate information and services.
Troubleshoots document imaging issues Serves as liaison between the
Financial Aid Office and the software vendor. provides information
to students and/or parents regarding financial aid programs,
application processes, award packaging, and satisfactory academic
progress. Reviews applications and other documents utilizing
StudentForms to determine financial aid eligibility based on the
Department of Education’s eligibility requirements. Serves as the
primary point of contact for customer service intake, Works with
supervisors and staff to communicate applicable federal, state, and
institutional policies and procedures. Provides information to
students and/or parents regarding financial aid programs,
application processes, award packaging, and satisfactory academic
progress. Minimum Qualifications 4 years of financial aid
counseling experience Customer service experience Ability to learn
and use an automated financial aid system. Ability to make
independent decisions and sound judgment. Knowledge of federal
financial aid and state regulations and requirements. Ability to
apply knowledge, interpret, and make decisions regarding
regulations. Ability to work with diverse populations. Ability to
work well in a team environment, with a high degree of accuracy,
courtesy, timeliness, and structure. Excellent written and verbal
communication skills, patience, and commitment to customer service
Knowledge of electronic funds transfer Additional Considerations
N/A Special Instructions You will be provided a confirmation of
receipt when your application and/or résumé is submitted
successfully. Please refer to “Your Application” in your account to
check the status of your application for this position. Application
and/or résumé for this position must be submitted electronically by
11:59 p.m. on the closing date through the Commonwealth of
Virginia’s Job Board/Recruitment Management System (RMS). Mailed,
emailed, faxed, or hand delivered applications and/or résumés will
not be accepted. Applicants who possess an Interagency Placement
Screening Form (Yellow Form) or a Preferential Hiring Form (Blue
Form) as issued under the Department of Human Resources Management
(DHRM) Policy 1.30 Layoff (Commonwealth of Virginia Employees
Only), must attach these forms when submitting their state
application and/or résumé. The decision to interview an applicant
is based solely on the information received for this position from
either the electronic application and/or résumé. RMS provides a
confirmation of receipt when your application and/or résumé is
submitted successfully. Please refer to “Your Application” in your
RMS account to check the status of your application for this
position. Norfolk State University conducts background checks on
all candidates identified as a finalist for employment
consideration. The type of background check(s) performed are
dependent upon the type of position for which you have been
identified as a finalist and may include: criminal history,
including sexual offender registry checks, reference checks, degree
validation, DMV (driving) records, license verification, and credit
report reviews. The results of background checks are made available
to University employing officials. As a finalist, you will be
required to sign an Authorization to Release form. Norfolk State
University utilizes Form I-9 and E-verify in the verification of
eligibility for employment. Applicants must be authorized to work
in the U.S. without employer sponsorship. EEO Statement NSU is
committed to providing equal employment opportunities for all
persons and applicants, without regard to age, color, disability,
gender, national origin, political affiliation, genetic
information, race, religion, sexual orientation, sex (including
pregnancy) or veteran status. NSU encourages and invites
minorities, women, individuals with disabilities and veterans to
apply. Contact Information Name: Human Resources Phone: 7578238160
Email: Emailed material is not accepted. In support of the
Commonwealth’s commitment to inclusion, we are encouraging
individuals with disabilities to apply through the Commonwealth
Alternative Hiring Process. To be considered for this opportunity,
applicants will need to provide their Certificate of Disability
(COD) provided by a Vocational Rehabilitation Counselor within the
Department for Aging & Rehabilitative Services (DARS), or the
Department for the Blind & Vision Impaired (DBVI). Veterans are
encouraged to answer Veteran status questions and submit their
disability documentation, if applicable, to DARS/DBVI to get their
Certificate of Disability. If you need to get a Certificate of
Disability, use this link: Career Pathways for Individuals with
Disabilities, or call DARS at 800-552-5019, or DBVI at
800-622-2155.
Keywords: DHRM, Norfolk , 00632 - Financial Aid Specialist, Administration, Clerical , Norfolk, Virginia
