Licensing Office Manager

Company: DHRM
Location: Richmond
Posted on: April 1, 2026

Job Description:

Title: Licensing Office Manager State Role Title: Gen Admin Supv II/Coord II Hiring Range: Up to $71,000 Pay Band: 5 Agency: Dept Behavioral Health/Develop Location: Central Office Agency Website: www.dbhds.virginia.gov Recruitment Type: General Public - G Job Duties The Department of Behavioral Health and Developmental Services (DBHDS) is seeking an experienced and motivated individual to serve as the Licensing Office Manager. This position provides administrative office oversight and support to staff and leadership to ensure timely processing of renewals, information modifications, and licensure documents of providers of Mental Health, Development Disabilities and Substance Abuse Services in Virginia. This position also manages and coordinates administrative functions, including eVA purchasing, supply inventory, records management, fleet report, filing systems, phone message routing, and the shared administrative email inbox, as well as assists with provider sanctions, adverse actions, and related administrative proceedings with provider sanctions. In addition, this position supervises and directs all administrative activities of program staff, all operations associated with administrative tasks, and administrative functions including the CONNECT database, frontline customer service, and communication. Minimum Qualifications • Experience delivering high quality customer service and administrative support in a professional office environment. • Demonstrated experience supervising staff in a professional setting. • Proficiency with Microsoft Office applications. • Knowledge and experience in data processing and information management. • Exceptional oral and written communication skills. • Ability to communicate clearly, professionally, and effectively with internal staff, leadership, and members of the public. • Strong time management skills with the ability to adapt quickly and balance competing priorities. • Proven ability to manage projects and follow through on assignments to completion. • Capacity to handle multiple responsibilities simultaneously while meeting tight deadlines. • Ability to perform routine office functions, including scheduling meetings, preparing UPS mailings, fleet report, answering multi line phones, coordinating calendars, arranging travel, working with vendors, managing inventory, maintaining records and files, and processing purchase requests in eVA. • Ability to lead, supervise, and support administrative staff. Additional Considerations • Knowledge of the DBHDS licensing process. • Familiarity with current state processes, practices, and procedures, including eVA. Special Instructions You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. For consideration, interested applicants must apply by completing the online application and/or submit a resume. However, emailed, faxed, and hand-delivered applications and/or resumes will not be accepted. Applications must be submitted by 11:55 p.m., on the listed closing date. Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. DBHDS welcomes all applicants authorized to work in the U.S. For more information on how to seek this authorization, please refer to Working in the United States or contact the U.S. Citizenship and Immigration Services office directly. For any technical assistance with the jobs.virginia.gov website, please contact applicantinquiry@dhrm.virginia.gov. Contact Information Name: ShaKiera Miles Phone: N/A Email: shakiera.miles@dbhds.virginia.gov - Inquiries Only/No Submissions, to include resumes. In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019. Note : Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Keywords: DHRM, Norfolk , Licensing Office Manager, Administration, Clerical , Richmond, Virginia