Assistant Front Office Manager
Company: Norfolk Sheraton
Location: Norfolk
Posted on: April 17, 2024
Job Description:
Hotel: Norfolk SheratonAssistant Front Office ManagerFull
timeAtrium SPIRIT - where teamwork, passion and appreciation ignite
service excellence Profile:Telecommute: NoBonus Eligible: NoDirect
Reports: NoReports To: Front Office Manager Equipment: Uniform
Primary Purpose:The primary purpose of the Assistant Front Office
Manager is to ensure that guests have an excellent hotel stay
experience while performing front desk duties and directing front
desk staff to greet guests, process check-ins and check-outs,
issuing room keys, answering questions, and addressing guest
requests as per brand and Atrium standards. Work Performed:The
Assistant Front Desk Manager will be tasked with the following
duties, responsibilities, and assignments:
- Create a best in-class guest experience by engaging with
guests, providing friendly courteous service, anticipating guest
needs, and increasing guest loyalty;
- Respond to guest inquiries and requests and resolve guest
issues in a timely, friendly and efficient manner; Ensure that
Associates are meeting guest needs and appropriately responding to
guest concerns. Escalate guest concerns as appropriate;
- Help ensure financial goals of the department are being met
through well managed stock, cost controls, and schedules;
- Supervise the front desk staff by ensuring opening and closing
task checklists as assigned during the three shifts are
completed;
- Answer inquires pertaining to hotel services, registration,
shopping, dining and travel directions;
- Handle cash and credit card transactions and process guest
accounts;
- As needed, fulfill all job responsibilities expected of Night
Auditor, Shuttle Driver and Concierge Attendant;
- Deputize in the absence of the Front Office Manager;
- Follow all company and safety and security policies and
procedures; report accidents, injuries and unsafe work conditions
to management; complete safety training and certifications;
and
- Any and all other work as required to complete the primary
purpose of the position.Qualifications:Required Prior
Experience:Prior customer service experiencePreferred Prior
Experience: Hospitality industry experience preferredRequired
Education:High School Diploma or equivalentPreferred Licenses/
Certification:Valid state driver's license and adhere to all
company guidelines regarding moving violations.Required
Technology:Use computers and computer systems (including hardware
and software) to enter data, or process informationPhysical:Able to
lift a minimum of 50lbs occasionallyAble to stand and/or walk for
duration of schedule shiftOther:Able to read, write and communicate
effectively in English Must be flexible to working days, early
mornings, evenings, nights, weekends, and
holidaysCompetencies:OrganizationCan marshal resources (people,
material, support) to get things done. Can orchestrate multiple
activities at once to accomplish a goal, uses resources effectively
and efficiently. Arranges information in a useful manner.Customer
FocusIs dedicated to meeting the expectations and requirements of
internal and external customers; gets first-hand customer
information and uses it for improvements in products and services;
acts with customers in mind; establishes and maintains effective
relationships with customers and gains their trust and
respect.Managing DiversityTreats reports equitably; acts fairly;
has candid discussions; doesn't have a hidden agenda; doesn't give
preferential
treatment.__________________________________________________When
you're an Atrium Associate, you're a part of a crucial workforce
providing the ultimate 'Home Away From Home' for our guests. We
know that it takes a lot of time and effort to provide these
exceptional experiences, so we reward your efforts with a
competitive compensation plan and other benefits and perks that
allow you to offer your best to our guests. These benefits include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton
properties
- 401k Plans
- Medical Insurance
- Other property specific benefitsPlus, we make sure you can grow
your career the way you want to through Internship programs,
training and development and over 80 hotels that offer incredible
opportunities for career driven
associates._____________________________________________Actual
compensation packages are based on a wide array of factors unique
to each candidate, including but not limited to skill set, years &
depth of experience, certifications and specific office location.
This may differ in other locations due to cost of labor
considerations.Atrium Hospitality provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws. This policy applies to
all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall,
transfer, leaves of absence, compensation and training.Atrium
Hospitality brinda igualdad de oportunidades de empleo a todos los
empleados y aplicantes de empleo y proh--be la discriminaci--n y el
acoso de cualquier tipo sin distinci--n de raza, color, religi--n,
edad, sexo, origen nacional, estado de discapacidad, gen--tica,
estado de veterano protegido, orientaci--n sexual, g--nero de
identidad o expresi--n, o cualquier otra caracter--stica protegida
por las leyes federales, estatales o locales. Esta pol--tica se
aplica a todos los t--rminos y condiciones de empleo, incluido el
reclutamiento, la contrataci--n, la colocaci--n, la promoci--n, la
terminaci--n, el despido, el retiro, la transferencia, las
licencias, la compensaci--n y la capacitaci--n.Notice of candidate
Privacy Rights: https://atriumhospitality.com/privacy-policy/
Keywords: Norfolk Sheraton, Norfolk , Assistant Front Office Manager, Administration, Clerical , Norfolk, Virginia
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