Analyst, Collections, Agency Accounting

Company: Ocean Network Express
Location: Richmond
Posted on: May 6, 2025

Job Description:

Job Family:

Finance, Accounting & Corporate

Job Title:

Collections Analyst, Agency Accounting

Location:

Richmond, VA: This position will follow a hybrid work-from-home/office model, with at least three days per week spent in the office.

Role Summary:

Responsible for assisting in the collection, management, and resolution of outstanding invoices from past due accounts relating to global parent company agency activity

Additional Responsibilities:

• Coordinate the collection of agency receivables with the offshore team
• Assist in the creation and maintenance of reporting tools to assist Accounts Receivable Management in reviewing overall collections performance
• Review and analyze outstanding reports to address problem accounts and identify areas of focus
• Work collaboratively with reconciliation and cashier teams to assist in collections efforts
• Monitor and ensure resolution of complex collection problems
• Work as a liaison between the sales team, collections team and the customer and assist in the development of a strategy for payment resolution of escalated accounts
• Assist with the production of critical reports to customers, sales team, and management on all relevant information related to past due accounts
• Manage collection efforts for difficult or high-profile accounts
• Share essential collection information with team members/management
• Analyze collections processes to help identify inefficiencies and/or areas for improvement
• Handle other special projects and reporting as assigned
  Core Required Skills and Competencies:
  
  • Ability to evaluate data, analyze, and problem solve
  • Responsive and dependable with excellent follow-through
  • Strong communication, negotiation, and problem-solving skills a must
  • Effective and professional written and verbal communication skills
  • Outstanding attention to detail and accuracy
  • Highly motivated with the ability to work independently and as a team member
  • Excellent multi-tasking, time-management, and organizational skills
  • Strong analytical ability, acts objectively, and plans for long-term implications
    Function-Specific Required Skills and Competencies:
    
    • Knowledge of and experience in principles, practices, regulations, and procedures as they relate to B2B accounts receivable
    • Advanced user of Microsoft Excel and proficient user of other Microsoft Office and G-Suite applications
    • Direct and effective communicator external/internal customers and collections team
    • General knowledge of container industry receivables is preferred
      Required Minimum Years Experience:
      
      1-3 Function specific
      
      Required Minimum Education:
      
      Associates degree preferred
      
      Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
      
      This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
      
      At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you're interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development.
      
      About Ocean Network Express (ONE)
      
      Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha ("K" LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world's sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of THE Alliance (THEA), a global ocean carrier consortium.
      
      For more information, please visit www.one-line.com
      
      #JIL
      
      

Keywords: Ocean Network Express, Norfolk , Analyst, Collections, Agency Accounting, Accounting, Auditing , Richmond, Virginia