Hotel Night Auditor

Company: Courtyard Norfolk Downtown
Location: Norfolk
Posted on: September 16, 2022

Job Description:

We currently have an exciting opportunity for a *Night Auditor *and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.The Night Auditor assures the highest possible level of visitor and guest satisfaction by providing superior customer service. Responsible for checking guests into and out of the hotel as well as answering phone calls and customer inquiries.*Responsibilities: ** Check guests into and out of the hotel in an accurate, speedy, and courteous manner* Handle all payments received whether they are cash, credit card, checks, or traveler's checks* Balance and verify all monetary transactions in the appropriate accounts* Ensure that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained* Maintain all documentation regarding room registration, changes, charges, credit card transactions, customer service, and maintenance issues* Resolve escalated guest relations issues when needed* Answer inquiries pertaining to hotel policies and services* Respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel's services and accommodations* Positively represent and promote the property* Ensure that the lobby and front desk area is clean, organized, visually appealing, and well-stocked with all necessary supplies* Properly compile, complete, and distribute reports to management and team as directed* Report any maintenance, security, or safety issues* Other Duties as Assigned*Requirements: ** High school diploma or equivalent* Front desk experience preferred, but will train the right fit* Experience with the brand a strong plus* Highly motivated and self-directed* Exceptional customer service skills required* Must possess strong computer skills* Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time* Excellent English communication skills both written and verbal* A can-do attitude and a hands-on approach* Ability to work overnight hours. This is primarily an overnight position* A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel*What We Offer** We offer medical, dental, and vision insurance to our full-time team members* 401(k) Retirement plan - MCR will match a percentage of what you invest into your retirement* Paid vacation and sick time* Incentive-based bonuses* Throughout your career with MCR we will ensure your success by providing training and career growth opportunities*Our Company*It all began in 2006 with three Value Place hotels. Since then, through a series of development projects and acquisitions, we have grown to become the fourth largest hotel owner-operator in the United States. Our company, which has offices in New York City, Dallas, Chicago, and Richmond, Virginia has a $3.0 billion portfolio of 99 independent and premium-branded hotels containing more than 13,000 guestrooms across 30 states and 75 cities, including two experiential hotels in New York City. We have 3,600 team members across the country and operate hotels under 19 brands, including Marriott and Hilton.We are a recipient of the Marriott Partnership Circle Award, the highest honor Marriott presents to its owner and franchise partners, and the Hilton Legacy Award for Top Performer. For the TWA Hotel, we won the Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) and the ULI New York Excellence in Hotel Development Award. MCR was also named one of Fast Company's Most Innovative Travel Companies of 2020.The Company and its corporate affiliates are Equal Opportunity employers. The Company and its affiliates do not discriminate on the basis of race, color, sex (including pregnancy and gender identity), religion, national origin, sexual orientation, transgender status, age, family or marital status, genetic information, military or veteran status, disability, or any other legally protected status, activity, or characteristic.Job Type: Full-timePay: $13.50 per hourBenefits:* 401(k) matching* Dental insurance* Employee discount* Health insurance* Health savings account* Life insurance* Paid time off* Referral program* Vision insuranceSchedule:* Overnight shift* Weekend availabilityWork Location: One location

Keywords: Courtyard Norfolk Downtown, Norfolk , Hotel Night Auditor, Accounting, Auditing , Norfolk, Virginia